Careers 2017-11-20T16:14:57+00:00

A STIMULATING WORKPLACE

Welcome to FarWEB!
We believe in hiring like-minded people who share our values to create a workplace that suits you!

Department : Service
Immediate sup.: CEO
Hours/week : 32 to 40 hours

Summary of responsibilities

Ensuring assistance to the team with administrative tasks such as reception, answering/dispatching customer calls, submitting work tickets, customer service following up, training and coaching Office Suite users according to the regulations and high quality standards of the business.

Tasks details

  • Ensuring the reception of every call and service requests made to FarWEB IT.
  • Analysing the reason and handling the situation if possible or transferring the call to the appropriate person for customer service.
  • Submitting work tickets for various service requests and managing them according to the current procedure.
  • Assisting members-users with various requests regarding Office Suite software.
  • Preparing and providing training to users, within their competence, in order for the targeted individuals to become independent.
  • Making follow-up calls for quality and satisfaction of the provided services according to the set procedures.
  • Possibly preparing reports of their own work or any other according to the manager’s requests.

Others

  • Organising their work station in order to be easily replaced in their absence.
  • Performing all their tasks in accordance to the current regulations and procedures.
  • Possibly performing other tasks within their competence if needed or at their immediate supervisor’s request.

Profile of qualifications

Education: Diploma of vocational studies (DEP) or college diploma (DEC) in automation or a combination of relevant education and experience
Experience : 2-3 years in a computer assistance position
Physical requirements: None in particular
Particular knowledge: Bilingualism is essential (English/French). Excellent knowledge of the Office Suite software.
Personal characteristics: Customer service skills – sociability and professionalism, methodical et and organized, ability to work under pressure, excellent skills in interpersonal communication.

Submit your application at: info@farweb.com

Department : Service
Immediate sup.: CEO
Hours/week : 32 to 40 hours

Summary of responsibilities

Planning and performing the installation and management of IT networks for corporate customers according to FARWEB’s high standards. In addition to the installation, the person will ensure availability of the equipment, the installation and configuration in order for the network to be functional and efficient; monitor the dashboards and take the appropriate actions; plan the preventive maintenance, management and security of the network by granting the users’ rights, saving data and offering technical support to the users (level 2 and 3 calls).

Profile of qualifications

Education: College diploma (DEC) in IT or related field (experience may compensate)
Experience : 7 to 10 years in a similar position including similar responsibilities
Required certifications: Microsoft certification is essential – other certifications: asset
Particular knowledge: Knowledge of servers: Hyper –V, SQL, Windows, Exchange, DNS Linux, Dell, etc. — (versions 2010-12 up until now). Knowledge of ITIL and ConnectWise – assets.
Personal characteristics: Customer service skills – sociability and professionalism, being able to efficiently visit the customer on occasion.

Submit your application at: info@farweb.com

Department : Service
Immediate sup.: CEO
Hours/week : 32 to 40 hours

Summary of responsibilities

Ensuring service for the corporate customers by answering their calls and maybe visiting them to ensure the management of their network or to solve problems. Monitoring the systems and various dashboards and take preventive action. Following up on open tickets with customers by informing them of the actions and priorities. Performing daily follow-ups and backups. Participating to system installations projects at the customers’ workplaces.

Profile of qualifications

Education: College diploma (DEC) in IT or related field (experience may compensate)
Experience : 3 years in a network technician position
Required certifications: Microsoft certification is essential – other certifications: asset
Particular knowledge: Knowledge of servers: Hyper –V, SQL, Windows, Exchange, DNS Linux, Dell, etc. — (versions 2010-12 up until now). Knowledge of ITIL and ConnectWise – assets.
Personal characteristics: Customer service skills – sociability and professionalism, being able to efficiently visit customers.

Submit your application at: info@farweb.com

OUR BENEFITS

Teleworking

Flexible schedule

Floating holidays